043 | Why Customer Experience Matters

In this episode, Tammi is joined by Terrill Christians - Productivity + Customer Experience Expert at her business Success by Design.

Listen in as they discuss the importance of customer experience and how it can save you time and money, and the importance of adapting as you grow.

They explore the difference between customer service and experience and how to make your customers feel valued so they become return clients, and even do some of your marketing for you!

This is for you if you want to learn how to surprise and delight your clients.

The Guest:

You can find Terrill sharing all things customer experience and productivity online here:

Website: successbydesign.co.za

Instagram: @suc_cess_by_design_sa

LinkedIn: linkedin.com/in/terrill-christians-mba

YouTube: Search 'Success by Design'

The Host:

You can find Tammi talking all things personal brand + marketing over at:

Instagram: @shadowcatcreative

Website: shadowcatcreative.co.uk

Email: hello@shadowcatcreative.co.uk

The Show:

To continue the conversation and share your views, head over to The Brand Lounge social channels:

Facebook: www.facebook.com/groups/thebrandloungeSCC

Instagram: @thebrandloungeclub

Special thanks:

Daniel De Pasquale via Podcats Media for the editing and original audio.

Branding by Podcats Media as part of Shadowcat Creative Ltd.

The Brand Lounge is part of the Podcats Media Business Network.

For more information, please email: meow@podcatsmedia.com